The first and only dedicated AI and Automation event for Australia’s Banking, Financial Services & Insurance Industry

Sydney | 21-22 March

Sydney (Pre-Conference Workshop) | 20 March
Artificial Intelligence and Automation technologies are becoming key to maintaining competitive advantage and improving the quality of decisions. Leveraging significant operational and strategic efficiencies from implementing automation, with increased value from data and a more sophisticated focus on customer centricity, is key to the future of financial services and insurance.
The time has come to assess “where to next?”, and to bridge the gap from process automation to AI, through intelligent automation - from predicting what the customer wants to personalising services.
Addressing these issues, the AI and Automation for Banking, Financial Services and Insurance summit will bring together leaders to share strategies, action plans, and visions for AI. More than 20 sector specialists will share how they have used AI and automation to transform the way they do business and interact with customers. Those leading the charge within Australia’s top financial institutions including AMP, Westpac, IAG, and ANZ, will address how to:
  • Develop and embed an automation and AI roadmap into your business strategy
  • Balance human interaction with technology for successful business transformation
  • Boost customer service KPIs through adopting and utilising AI


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Why Attend

  • Learn how Suncorp has used cognitive technology to reduce fraud, halve the “Cost to Serve” and significantly improve customer satisfaction.
  • Understand the 7 phases of delivering Process Automation for transactional customer service operations.
  • Hear how AMP is trialling AI and automation to improve processes, reduce costs and enhance staff and customer experiences.
  • HashChing shares what lessons the organisation learnt from using machine learning, chatbots, and predictive analytics.
  • Overcome challenges in automating services within a highly regulated
  • environment.
  • International case studies from Capital One (US) Zurich (Switzerland) AON (India) BNZ (New Zealand).
  • Interactive roundtables and fantastic networking opportunities.

Who will you meet?

  • Chief Data Officers
  • Data scientists
  • Heads of Business Intelligence
  • Big data managers
  • CIOs, CTOs & senior technology managers
  • Analytics directors
  • Process automation specialists
  • Information systems managers
  • Machine learning and automation specialists
  • Chief Operating Officer
  • Heads of Operations
  • Heads of Operational Transformation
 From which industries?
  • Banking
  • Finance
  • Insurance
  • Investment 
  • Superannuation 

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